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You shall not participate in the Games, open, use or reuse an account, enter the Casino, access the website, nor accept any prize if you do not fully understand, agree to become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein.
As such, the rules, regulations, terms and conditions may change from time to time. You shall periodically review the Terms and Conditions posted here.
We reserve the right, in its sole discretion and without notifying you, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.
By accepting any winnings or prizes from us, you consent to the use of your name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.
You shall hold us, our employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers liable and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of your:.
Entry, use, or reuse of the website, use of any materials on the website, entry, use, or reuse of the Casino server, participation in a game, or the acceptance of any prize.
We are a real money Casino; therefore all your winnings and losses are in real money. If you wish to play the games for fun you can login to your account in fun mode.
New accounts are defined as accounts that are registered by someone who has never, at any stage registered an account with us before.
Anyone entering a username and password that thereafter allows access to an account is assumed to be the rightful account holder, whether or not the person actually is the authorized account owner.
If an account remains inactive for a period of 12 months, it will be considered as dormant and deactivated.
If an update is needed to your account information e. You are solely responsible for your account transactions and should keep your account information strictly confidential.
In the event of a disconnection for any reason between you and the Casino, we shall not be held liable for any losses which may result therefrom.
The balance of your account shall at all times be as recorded on our games server. We accept no liability for any damages, which may be caused to you by the interception or misuse of any information transmitted over the Internet.
New accounts are screened to ensure that the information submitted is accurate and true. The responsible gaming policy ensures that you maintain control of your gambling so it remains enjoyable.
The policy offers protection to individuals that may be vulnerable to risk of gaming and offers protection to minors. To help with managing your spending option of setting a deposit limit is available.
For more information please email us at This email address is being protected from spambots. You can self-exclude from the website or the casino games for a specific period of time and once the time has expired the exclusion will remain in place until a request is received to reactivate the account.
Please click here to complete the self-exclusion form. While most our customers enjoy their gaming experience with the resources available, some find it a bit more challenging.
How well do you manage your gaming experience? At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
Goldrun Casino reserves the right to exclude players from any and all promotions if we have reason to believe they are abusing bonus offer. Each bonus can have its own wager requirements.
There is NO wager requirement for the Bonus of the Day. Wins generated from playing the Bonus of the Day are automatically added to your cash balance.
This clause will only be applied at the discretion of the casino management. Every player receives a bonus when he or she meets the conditions to receive the bonus.
If any active bonus will be removed from the player account, this decision is irrevocable. At violation of this rule, all bonuses plus win results from the bonuses will be cancelled and all relevant accounts will be closed.
The maximum receivable bonus or payable completed bonus that can be claimed will be stated in each individual promotion.
Wagering requirements can be met by playing on non-progressive slots, Bingo and Video Poker games only. Only bets made using bonus money will count towards the total wagering requirement, bonus money begins when your original cash deposit is depleted.
Goldrun Casino may, at its sole discretion, change the terms and conditions, or limit the eligibility of new players to participate in this promotion, for any reason whatsoever without prior notice to the end users.
If we have been unable to return the balance of the funds in your account to you, having made reasonable attempts to do so, the sum total of cash held in your account at the time of closure will be retained by us until you contact us to request return of your funds.
Funds, Interest and charges: The UK Gambling Commission requires that we inform you about the levels of protection we apply to customer funds and the extent to which your funds are protected in the event of our insolvency.
We hold customer funds separate from our company funds in a separate Bank Trust Account. The implications of our treatment are that your funds would form part of the general assets of our business in the unlikely event of our insolvency and recovery of funds, if any, would be subject to general insolvency law.
For more information as to the rating system and the implications of the basic protection employed please see here.
Any deposits on your account shall not attract any interest payments. All such deposits will be treated as advanced payment for intended wagering on the Website.
We reserve the right to make a charge directly on your account in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than gaming on the Website.
We also reserve the right to withhold payment for up to 28 days in accordance with section 14 below Right of Refusal.
If you notice that any sum has been incorrectly credited to your account, you must notify us immediately. If any sums credited in error have been used by you to place further bets or wagers, we can cancel those subsequent bets or wagers and reverse any winnings.
We may at any time set off any amount on deposit in your account against any amounts owed by you to us. We recognise and understand that from time to time, you may be or become dissatisfied with the gaming service provided to you.
This section explains how to make a complaint and the process that we apply once you have done so. Your legal and statutory rights remain unaffected by our process.
You may raise a complaint with us at any time by contacting our Customer support team via email on support gentingcasino.
You must do so within 6 months of the cause of your complaint having arisen. Complaints received after that time will not be considered. We may also contact you if necessary for further details about your complaint when you lodge it with us, if we require it.
If your complaint is straightforward for example, an acknowledged system or player balance error on our part or e. In all other circumstances, your complaint will proceed to Stage 1 consideration.
An member of the customer service team will be tasked with investigating your complaint and responding to it. That customer services agent or other members of our team may contact you for your input or comment during their initial investigation.
You agree that you will engage with us as to your complaint in an open and respectful manner. Once we have concluded our investigation we shall write to you or inform you by phone of our decision as to your complaint.
In doing so theywe will outline your complaint and our decision in respect of it as well as any recommendations or actions if any arising from it.
We reserve the right to issue a final determination of your complaint at this stage, for example, if we consider your complaint, frivolous, vexatious, without real basis, or that it results in a clear and conclusive answer.
Should we do so you may either accept that decision or proceed to ADR if applicable and on which see 9 below. Note that it would assist us if you could outline why you remain dissatisfied with the Stage 1 decision, albeit this is not obligatory.
Where you request escalation of your complaint, your complaint and the stage 1 decision shall be relayed to a customer services manager for further review.
That complaint will be investigated and considered as per the Stage 1 process. In so doing they will outline your complaint and the reason for their decision in respect of it, as well as any recommendations or actions if any arising from it.
The manager will also confirm that his decision constitutes our final decision as to your complaint and what options are available to you should you remain dissatisfied with the outcome.
We will use all reasonable endeavours to review and conclude our complaints process within 8 weeks of our initial acknowledgement.
Where we await and need your input to properly review your complaint in which case the deadline for our response shall be extended by a period equivalent to the time it took for you to provide the input needed ; or.
Where you raise additional complaints during the complaints process, each additional complaint will be treated as received on the date that the specific complaint was raised and the timescale for responding to that particular complaint will run from the date of receipt.
We expect and require that the fact and content of your complaint will remain confidential between us whilst it is subject to consideration by us or third party adjudicator.
The foregoing does not apply, however, where e. Limits can be set over a calendar daily, weekly or monthly period. Additionally a session timer may be also set which will log you out of the session when triggered.
If you do choose to self-exclude or apply limits to your account and correctly notify us, then we agree that we will use reasonable endeavours to ensure that we comply with your self-exclusion or relevant limits set by you.
By electing to self-exclude or by applying limits to your account you accept and agree that you will not seek to continue your gaming on our website or game in excess of your notified limit or to otherwise circumvent your self-exclusion or limitation and that we shall have no responsibility or liability for any subsequent consequences or losses howsoever caused that you may suffer or incur if you commence or continue gambling through your online account s , including but not limited to instances where you have altered any of your registration details or where you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent your notified self-exclusion or limit.
If you would like to prevent access to other participating gaming, wagering or gambling facilities on the internet please visit www.
It can help problem gamblers avoid the dangers of unrestricted gambling. For the avoidance of doubt, however, Genting does not and cannot accept liability in respect of any failure of a Gamblock subscribing or other third party to exercise or enforce a self- exclusion via this site.
If you require further information relating to this or our own self-exclusion process, please contact our Customer Support at support gentingcasino.
At the expiry of your period of self-exclusion you may contact us to make a request to reactivate your account, and, in such circumstances there will be a 24 twenty four hour cooling off period before you are able to access the Website Service.
If you have any concerns about the extent to which your use of our Website has ceased to be a fun experience, then please click on either our own social responsibility page - www.
Such practices are not allowed and we will take all reasonable steps to investigate any such complaints and, where possible, prevent them. We shall not, however, be liable for any form of loss sustained by you or others as a result of any of the activities outlined above or any other such unlawful activity of any persons using the Website.
If we become aware or suspect that a transaction is suspicious and involves or may involve any form of cheating, fraudulent, dishonest or criminal activity then we reserve the right to retain the amount of that transaction and any other transaction made by you.
In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question.
We shall be under no obligation to provide you with any reasons for these actions. If the activity and transactions are cleared of any suspicions all retained funds will be made available to you.
These Terms and Conditions are severable. If any term or condition is declared invalid unlawful or unenforceable to any extent, that term or condition will to that extent be severed so that the remaining Terms and Conditions will continue to be valid to the fullest extent permitted by law.
The Agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this Agreement in any way.
We are entitled to assign, transfer, charge or otherwise deal in our rights as we see fit. You agree that this Agreement, and all further rules and terms referenced within it is the complete and exclusive agreement between you and us regarding your use of the Website and the Website Service.
This Agreement supersedes all prior agreements and understandings between us and you, whether established by custom, practice, policy or precedent.
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts Rights of Third Parties Act to enforce any term of this agreement.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
Notwithstanding the foregoing we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms and conditions is taking place or originating.
The general betting rules set out below must be read in conjunction with the Terms and Conditions above and the Sports Rules available here.
The full odds are then paid proportionately to the divided stake, with the remainder of the stake money being treated as a losing stake.
If you rely on this data to place bets, you do so entirely at your own risk and we accept no responsibility for any loss direct or indirect suffered by you as a result of your reliance on it.
We reserve the right to withhold payment if we become aware or suspect that the prices of a particular event have been manipulated or where a race, event or match has been rigged.
Pending the outcome of any investigation and, in our absolute discretion, we reserve the right to declare bets on any such race, event or match as void.
The Genting Casino experience has been created for your enjoyment. As a responsible and regulated company we have created some advice on responsible gaming which we recommend you read.
For players who enjoy gambling frequently, it is not uncommon to overspend your budget some of the time. Ask yourself honestly whether you have a problem and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test.
If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.
It can help problem gamblers avoid some of the dangers of unrestricted gambling. For the avoidance of doubt, however, Genting does not and cannot accept liability in respect of any failure of an Gamblock subscribing or other third party to exercise or enforce a self-exclusion via this site.
Limiting Your Personal Expenditure Genting provides help to control your gambling. Managing The Length Of Time You Play It is sometimes easy to lose track of time whilst gambling, so Genting gives you the option to set a timed reminder which alerts you to how long you have played for.
If you believe you have a gambling problem or just wish to take an enforced break from gaming please let us know. Self-exclusions are for a minimum of six months and can be requested by contacting our customer services team by clicking the Live Chat button on the right of this page or emailing support gentingcasino.
We also offer facilities to allow you to limit your length of play and deposit levels within our casino which.
You will be asked to confirm whether you would like to limit your play before placing your first deposit.
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